Knowledge Base

  1. Coaches & Staff 

    1. How do I access my individual account?
    2. When I click Rosters & Schedules there are no sports listed.
    3. I coach at multiple schools and I can't edit rosters and schedules.
    4. I am an Athletic Director. How do I access my individual account?
    5. What do I do if the Resend Invite button is not available for a staff member?
  2. Eligibility 

    1. How can I edit a student's core or eligibility information?
    2. How do I add a female student to a male sport roster?
    3. Why do I see home school information when entering eligibility?
    4. How do I proceed with a transfer appeal or hardship filing?
    5. How do I add co-op students to a roster?
  3. General Topics 

    1. I cannot sign in because the Portal says my password is incorrect or I have forgotten my password. How do I correct this?
    2. Can someone walk me through how to do something in the Portal?
    3. I have a question about a charge or payment shown on my account.
    4. How do I post an item to the Bulletin Board?
    5. How do I change my account password?
  4. Rules Meetings 

    1. I have a rules meeting voucher. How do I submit it to the Portal?
    2. What is our school's status with rules meetings and how do we access the online meetings?
    3. How do I access the online rules meetings?
    4. I click the Begin button, but I'm not able to begin or complete the rules meeting.
  5. Scheduling 

    1. Why do have have duplicate games on my schedule?
    2. Why does the dashboard show that we lack a schedule when we can see there are dates/contests on it?
    3. How do I delete a game from my schedule?
  6. All articles 

    1. How can I edit a student's core or eligibility information?
    2. I cannot sign in because the Portal says my password is incorrect or I have forgotten my password. How do I correct this?
    3. Why do have have duplicate games on my schedule?
    4. How do I access my individual account?
    5. I have a rules meeting voucher. How do I submit it to the Portal?

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