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TSSAA Portal Helpdesk

Knowledge Base

  1. Coaches & Staff →

    1. How do I access my individual account?
    2. I'm a coach and I don't have any menu options to complete eligibility, schedules, etc.
    3. When I click Rosters & Schedules there are no sports listed.
    4. I coach at multiple schools and I can't edit rosters and schedules.
    5. I cannot add a non-faculty coach to one of my teams.

  2. Eligibility →

    1. How can I edit a student's core or eligibility information?
    2. How do I add a female student to a male sport roster?
    3. How do I add a home school student?
    4. How do I proceed with a transfer appeal or hardship filing?
    5. How do I add co-op students to a roster?

  3. General Topics →

    1. I cannot sign in because the Portal says my password is incorrect or I have forgotten my password. How do I correct this?
    2. Can someone walk me through how to do something in the Portal?
    3. It is the start of a new year and I do not see my school options.
    4. I have a question about a charge or payment shown on my account.
    5. How do I post an item to the Bulletin Board?

  4. Rules Meetings →

    1. I have a rules meeting voucher. How do I submit it to the Portal?
    2. What is our school's status with rules meetings and how do we access the online meetings?
    3. How do I access the online rules meetings?
    4. I click the Begin button, but I'm not able to begin or complete the rules meeting.

  5. Scheduling →

    1. Why do have have duplicate games on my schedule?
    2. Why does the dashboard show that we lack a schedule when we can see there are dates/contests on it?
    3. How do I delete a game from my schedule?

  6. All articles →

    1. How can I edit a student's core or eligibility information?
    2. I cannot sign in because the Portal says my password is incorrect or I have forgotten my password. How do I correct this?
    3. Why do have have duplicate games on my schedule?
    4. How do I access my individual account?
    5. I have a rules meeting voucher. How do I submit it to the Portal?
    35 articles →

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